Your satisfaction is our absolute priority. We want you to feel completely confident investing in a Leather Jackets USA piece. If your jacket does not fit as expected or you wish to try another style, our 30-day return and exchange policy has you covered.
1. Eligibility Conditions for Returns
To qualify for a refund or size exchange, returned items must satisfy the following criteria:
- 30-Day Window: Returns or exchange requests must be initiated within 30 calendar days of parcel delivery.
- Original Condition: The jacket must be unworn, unwashed, and free of odors (such as perfume, cologne, or smoke), pet hair, or creases from prolonged wear.
- Original Tags & Packaging: Garment tags must remain attached and the jacket returned in its protective garment bag.
- Standard vs. Custom Sizing: Standard ready-to-wear sizes (XS through 4XL) qualify for full return or exchange. Bespoke custom-tailored jackets (cut to unique body measurements) are covered by our Perfect Fit Guarantee; if your custom jacket needs adjustments, our tailoring team provides alterations or fit remediation.
2. How to Initiate a Return or Size Exchange
Initiating a return takes just 3 simple steps:
- Contact Customer Support: Email [email protected] or submit a ticket via our Contact Us form with your Order ID and reason for return (e.g. need one size larger).
- Receive Return Authorization (RMA): Our customer care desk will provide an RMA number and the closest regional return warehouse address.
- Dispatch & Processing: Package the jacket securely and dispatch using a tracked courier service. Once inspected at our facility (within 24–48 hours of arrival), your refund or replacement jacket is immediately processed.
3. Need Help With Sizing Instead?
Often, a size exchange is much faster and simpler than a return! Check our How to Exchange an Item guide or review our Size Chart to find your ideal measurements.
