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Customer Care & Support
Have an inquiry regarding bespoke sizing, an active order, or premium leather care? Our customer support team is here to assist you.
Check real-time DHL, FedEx, and USPS transit milestones for your order with your tracking number.
Initiate a hassle-free 30-day exchange or return for any unworn jacket in its original packaging.
Explore precise chest, waist, shoulder, and sleeve measurements to ensure an impeccable fit.
Provide your details below and our customer support team will respond promptly.
Prefer direct communication? Reach our dedicated departments below.
Custom leather requests, sizing & alterations
Master TailorsRetail distribution, corporate gifting & bulk orders
Sales DeskImmediate Answers
Quick answers to our most common customer inquiries.
All orders are processed and delivered globally within 10–15 business days (approximately 2 weeks). Every shipment includes door-to-door tracking via major express couriers such as FedEx, DHL, or USPS, so you can monitor your jacket from dispatch directly to your doorstep.
We provide a 30-day satisfaction guarantee. Any standard jacket in unworn, brand-new condition with original tags intact can be returned or exchanged. Sizing exchanges are handled seamlessly with priority processing.
Yes. Our master tailors craft bespoke made-to-measure jackets tailored to your exact chest, sleeve, waist, and shoulder dimensions. We also offer custom leather selection, interior lining options, and hardware finishes. Email [email protected] to begin your consultation.
Every product page includes a comprehensive sizing chart with body and jacket garment measurements. We recommend measuring your chest over a light shirt. If you fall between sizes or prefer layering, our customer support team is happy to recommend the optimal fit.
30 Days Money Back Guarantee.
