At Leather Jackets USA, exceptional customer service is as fundamental as the quality of our leather. Whether you need sizing advice, order status updates, or custom bespoke consultations, our customer care specialists are here to assist you.
1. Dedicated Support Email Desks
- Customer Care & Active Orders: [email protected] (Inquiries, shipping updates, sizing, exchanges & returns). Average response time: under 4 hours.
- Sales & Wholesale Inquiries: [email protected] (Bulk corporate orders, retail partnerships, and volume discounts).
- Custom Tailoring & Bespoke: [email protected] (Custom measurements, unique leather colors, bespoke patches & hardware).
- Customer Support Portal: Submit an inquiry through our dedicated Contact Us form for priority ticket routing.
2. Operating Hours & Global Coverage
Our support and sizing advisors operate across multiple time zones:
- Monday – Friday: 9:00 AM – 6:00 PM EST
- Saturday: 10:00 AM – 4:00 PM EST
- Sunday: Closed for workshop maintenance & family time
- International Customers: Messages received outside standard operating hours are queued and addressed first thing at the start of the next business shift.
3. Quick Self-Service Links
Need instant answers? Check our self-service tools:
